How booking works

This page describes how the booking system on this website works. Tour-specific conditions (price inclusions, deposit, cancellation tiers) are shown on each tour and saved with your booking at the time you book.

Instant booking

When a departure is open for online booking, your seats, rooms and limited extras are held for a limited time while you complete payment. Your booking is confirmed only when our payment provider confirms the payment to us directly; a payment confirmation page alone is not a confirmation.

Request to book

For other departures, we review your request and confirm availability and the final price before you pay.

Deposits and balances

If a tour accepts a deposit, the balance due date is shown before payment and in your confirmation. We send a reminder before the due date.

Cancellations and refunds

Refunds follow the cancellation terms stored with your booking. Refunds are returned to the original payment method.

Payment security

Card payments are processed by our payment provider on its secure hosted page. We never see or store your full card number.