Frequently asked questions
Answers about booking, payment, pickup points, travel documents and cancellations.
What is the difference between “Book now”, “Request to book” and “Enquire”?
Book now appears only when seats are open for online booking: your seats are held while you pay and confirmed once payment is verified. Request to book sends your selection to our team, who confirm availability and price before any payment. Enquire is used for tours without published dates.
How long are seats held while I pay?
Seats are held for a limited time shown during checkout (usually 20 minutes). If the hold expires, the seats are released for other travellers.
Do I need an account?
No. You can book as a guest. We email you a secure link to view your booking. An account lets you see all your bookings in one place.
What documents do I need for tours to the United States?
A valid passport is required. Canadian citizens can travel with a valid Canadian passport. Other nationalities may need a visa or an ESTA; check with the U.S. authorities before booking. Border delays are outside our control.
Where are the pickup points?
Each tour lists its pickup points. Some points carry a surcharge or run on specific dates only; the booking form shows the options available for your departure.
How do I cancel?
Cancellation terms are shown on each tour and stored with your booking. Contact us by phone or email to cancel; any refund follows the terms you accepted.
Updated November 11, 2026